Observation Baltimore is happy to invite clients and respondents back to our facility for in-person research beginning June 22nd. We continue to prioritize the health of our respondents, clients and staff above all else. We continue to follow the guidelines issued by our Governor and County Executive.


We will be making the following efforts to help prevent the spread of COVID-19. All guidelines are in correspondence with CDC guidance:

  • All respondents, clients, and employees must wear masks in the facility
  • Employees and moderators must wash their hands at the completion of every interview
  • Temperature checks for all staff, clients, and respondents
  • Six (6) feet of distance must be maintained between all individuals
  • Hand sanitizer and disinfectant wipes will be readily available in the lobby, waiting areas, and all focus group room suites
  • Surfaces will be cleaned thoroughly and wiped throughout the day including high-touch surfaces and any other surfaces handled by respondents or interviewers
  • Office door will remain propped open for limited contact
  • Regular housekeeping practices will be maintained including routine cleaning and disinfecting of surfaces, equipment, and other elements of the work environment before, between and after all interviews
  • All food and beverages will be individually served when possible
  • Limited group and observing sizes will be based on room sizes and configuration
  • Additional screening questions will be asked to ensure that respondents have not been in recent contact with COVID-19
  • Group times will be staggered to limit congestion in waiting areas
  • Sign in/out process will be conducted verbally and consents forms will be shared via email prior to groups to limit contact.
  • Replacing cash incentive with electronic payment when possible

In light of COVID-19, Observation Baltimore will also be offering the following support:

  • We will be providing pricing for online options with all bids
  • We have local moderators that can support research to reduce traveling

Our Facility

Observation Baltimore’s facility offers a myriad of research options to suit any project. We have three refined focus group suites and 1 large CLT room. For photos and information for our suites and other options please CLICK HERE.

Observation Baltimore’s brand new research facility allows us to do more with less. Not only are our focus group and usability suites beautiful, they’re also kind to the environment. We are now located in a brand new GREEN building, which minimizes our carbon footprint. Our space was constructed using LEED-certified, renewable and sustainable products. When you step into our research facility, you can expect the following:

  • Breathe cleaner air: Finishes, flooring, and ceiling are constructed of low-impact, renewable materials, and cleaned with non-toxic products. Further, cleaner air surrounds us with LEED certified air handlers
  • Water coolers and health-infused water dispensers are encouraged over plastic water bottles (available upon request)
  • Recycle ALL non-biodegradable materials, with recycling receptacles in every room
  • Printing and copying on 2-sides unless otherwise requested
  • Low mercury lighting reduces harmful exposure and is better for the environment
  • Our research facility’s energy systems meet the requirements of Energy Performance and Fundamental Refrigerant Management which minimizes energy use and increases energy efficiency


Main Office Floor Plan
xxx, baltimore, maryland, md


CLT Lab Floor Plan
CLT Lab Floor Plan